For international travelers, landing in a new country often means dragging heavy luggage between airports, train stations, and hotels — a “hard mode” start to any trip.

Good news — in Hangzhou, you can travel light from the moment you arrive.

Since 2024, Hangzhou has been exploring smart solutions to ease the burden of luggage during travel. The city’s cultural and tourism authorities introduced the “Easy Go” luggage service, the first of its kind in China. It follows a “luggage travels with you” model, offering both storage and multi-point delivery options. Travelers can even enjoy the thoughtful “delivery to seat” service on high-speed trains.

In 2025, “Easy Go” continues to expand and upgrade.

Now available at airports, partnered with more hotels, coverage is growing fast, and services are becoming smarter and easier to use.

Hangzhou has built a standardized and intelligent luggage service system, with a unified “Easy Go” brand logo. Leading logistics and storage companies like China Railway Express, SF Express, SuoSong, New Biaoju, Hive Box, XiaoTie, and Jiaku Mofang have joined the network.

To make things easier for global travelers, the international version of “Easy Go” is now online! Luggage Service is now available online through the city’s “AI Hangzhou” platform on Alipay. Just a few taps on your phone, and once you land, you can hand over your luggage to a staff member who’ll deliver it to your hotel, station, or seat.

‘AI Hangzhou’ Platform on Alipay

AI Hangzhou is a one-stop digital platform built by the Hangzhou Municipal Government to serve international visitors and residents.It includes three major sections:City Services (visa, residence, healthcare, internet, transportation, payments, volunteer services, etc.)City News connects to Hangzhoufeel, the city’s international information brand, which provides fresh, fun, and practical English-language updates about Hangzhou.City Guide offers policy information and practical guidance for living or traveling in Hangzhou, covering topics such as transportation, housing, education, employment, and tourism.

From the moment you set foot on this land, every international visitor to Hangzhou can truly feel the city’s warmth and convenience.